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Delivery

At RockRags, we are committed to delivering your order quickly and efficiently. Below you will find all the information you need regarding our shipping options, delivery times, and policies.

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Shipping Options

Standard Shipping:

  • Delivery Time: 5-7 business days

  • Cost: £3.49 (Free on orders over £50)

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International Shipping

We do not currently offer international shipping, however we hope to offer this in the future.

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Processing Time

All items are made to order and are processed within 3 - 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

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Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

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Shipping Restrictions

  • We do not ship to P.O. boxes.

  • Some items may have additional shipping restrictions due to size, weight, or regulatory requirements.

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Delivery Issues

Lost or Stolen Packages:

  • If your package is lost or stolen, please contact our customer service team at info@rockrags.co.uk. We will work with the carrier to resolve the issue and ensure you receive your order.

Damaged Packages:

  • If your package arrives damaged, please take photos of the damage and contact us immediately at info@rockrags.co.uk. We will arrange for a replacement or refund as quickly as possible.

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Contact Us

If you have any questions about our shipping policies or need assistance with your order, please do not hesitate to contact our customer service team:

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Thank you for shopping with RockRags. We appreciate your business and look forward to providing you with the best possible service.

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